Return and Refund Policy

Last Updated: August 14, 2026

At avenzoy.shop, customer satisfaction is our priority. We are committed to providing quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange period.

1. Return Eligibility

Customers may request a return or exchange within 30 days after receiving the order.

To qualify for a return:

• The item must be unused and in its original condition.
• The product must include original packaging, accessories, and tags (if applicable).
• Proof of purchase or order information must be provided.

Items damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

2. Return Request Process

To request a return or exchange, please contact our customer service team:

Email: cailyntreso636@outlook.com

Please provide the following information:

• Order number
• Customer name
• Reason for return
• Photos or additional details (if applicable)

Our support team will review your request and provide return instructions.

3. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider or financial institution.
• Please allow additional time for the refund to appear in your account.

4. Exchanges

We offer free exchanges within 30 days after delivery for eligible items.

If you receive a defective, damaged, or incorrect product, please contact us and we will assist you with a replacement.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery. We will review the issue and provide an appropriate solution.

6. Return Shipping

Approved returns and exchanges are free within the applicable return period. Customers must contact our support team before sending any products back.